12 Things to Think about in the Kitchen and Bath Industry over the Next 5 Years By Thad Whittenburg 80% plus of K & B Dealers with showrooms will become hybrids-selling not only out of the store but online. This will be driven by the changing consumer behaviors. Information gathering and shopping are trending more and more as online activities.
Margin Erosion – Don’t Underestimate its Impact on Your Business By Thad Whittenburg Discussions surrounding margin erosion seem to be surfacing more and more these days as business owners are focused on ways to improve their bottom line, and pressure on margins continue to increase. Margin Erosion can be sneaky and I would liken it to an iceberg: you see
Where have all the Customer’s Gone – Part 2 Delivering Customer Touch-points that create extraordinary memories By Thad Whittenburg We are back in the saddle again and headed down that old dusty trail of how important customer service is to your business. Well get along little doggies ‘cuz that trail has now become a super-sonic speedway! Customer’s expectations are climbing
Where Have All The Customers Gone By Thad Whittenburg The last blog “Where have all the Designers gone”, elicited this question from one of our readers: “With award winning designers, computerized 3-D presentations, and a professional showroom, why does it seem that customers are just focused on the lowest price?” If you’ve asked yourself this question, you are not alone
Where have all the Designers gone? More Industry disruptor news BY THAD WHITTENBURG Just when you thought that trying to find good designers was tough… The news is it’s not going to get any easier any time soon. I think we can all agree that trying to find a designer these days is about as easy as winning the lottery.